What should I do if I have not found the answer to my question?
– Contact operator
I indicated incorrect details and the money did not come, what do I do?
– If the account that you specified in error does not exist, or is locked, you are lucky: the money was not sent, and we will send it to your correct account number.
– If the account exists, the money has been sent to it. Unfortunately, electronic transfers cannot be undone. You can try to get your money back on your own by writing to the account owner.
Can I refuse to exchange money, if I have already paid for the request?
– If the reception has not been completed yet, you can! You will receive your money back minus the fee of the payment system that made the payment, i.e., money shall be returned at your expense/
I forgot password to the account, how can I recover it?
– Go to password recovery page, indicate your registered e-mail (login), an email with password recovery confirmation will be sent to it, you have to receive this email and follow the link therein.
How can I know current exchange rates?
– On the home page, close to logos of payment systems there is a Show exchange rates button. Click on it to see exchange rates.
How safe data transfer and payment are?
– All data is securely encrypted and transmitted via a secure protocol. No one can know it except you.
I did not get an exchange, what can I do?
– If more than one hour elapsed, and you have not received your exchange: 1) Check whether you have specified correct account number. 2) Contact customer support and specify the reference of the exchange operation if necessary.
Why is my deal was rejected / canceled?
– You do not complete the transaction within 24 hours
– You sent the wrong amount, and your system does not recognize your payment as correct